Privacy Policy
Last updated on 06 October 2024
This Privacy Policy (Policy) applies to The Original Saboon (ABN: 19 663 000 182) trading as 'Saboon' and any business facilities in Australia it operates, the website https://theoriginalsaboon.myshopify.com (referred to in this Policy as we, our and us).
Saboon is committed to protecting your privacy and and complying with the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable privacy laws and regulations.
This Policy sets out how we collect, use, disclose, store and dispose of personal information about our customers and any other people we interact with. This Policy should be read together with any terms and conditions governing your use of our products or services, website or app and any location-specific legal notice.
What is personal information?
Personal information refers to any information about an identified individual or an individual who is reasonably identifiable or as otherwise defined by applicable data protection law.
What personal information do we collect about you?
We only collection personal information where necessary. The kind of information we collect will depend on the capacity in which you are dealing with us. You can always decline to give us any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested.
Customers and potential customers
When you enquire about our products or services or sign up for our updates, we will typically collect your name, email address and any other contact details required for us to respond to that enquiry.
If you become a customer of ours, we may also collect:
- with your consent, your photo or video for promotional purposes; and
- any other personal information you provide to us, or authorise us to collect.
Other individuals
We may collect personal information from other individuals who are not customers. This includes our individual service providers and contractors and other individuals who interact with us on a commercial basis. This information generally includes your name, contact details, identification details, any required background checks or relevant business experience, and any other information relevant for our interactions with you.
How do we collect your personal information?
Personal information is generally collected directly from you. We may collect and update your personal information by email, via our website, or in person. We may sometimes collect personal information about you from other sources, for example, our third-party suppliers and contractors who assist us to operate our business (such as payment gateways like PayPal or Shopify).
Why do we collect and use your personal information?
We collect personal information that is necessary to carry out our business and to assess and manage our customers needs.
The purposes for which we usually collect and use personal information depends on the nature of your interaction with us, but may include:
- providing guidance, support and feedback related to your use of our products or services;
- to process and administer your dealings as a customer, including processing payments and any direct debit requirements or facilitating delivery;
- researching and developing our products and services, including market research;
- sending you updates on our services, or opportunities or events you may be interested in;
- any purpose you have consented to;
- any related secondary purpose we believe you would reasonably expect when we collected your personal information or because of our relationship with you;
- any purpose for which we are required or authorised by applicable law; and to respond to and manage enquiries, complaints, feedback and claims, defend our legal interests and investigate and protect against fraud, theft and other illegal activities.
We may use your image or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur, or where you have given us your express or implied consent (for example, where you have won a prize, or where you have tagged us in a photo or video on a social media platform).
How do we interact with you via the internet?
You may visit our websites without identifying yourself. If you identify yourself, any personal information you provide to us will be managed in accordance with this Privacy Policy.
Our website uses cookies. A "cookie" is a small file stored on your computers browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites and your click path or click stream. You are not identifiable from such information. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Our website may contain links to third party websites. We are not responsible for the content or privacy practices of websites that are linked to our website. Any information you provide directly to a third party (such as PayPal) will be managed in accordance with that parties privacy policy.
Do we use or disclose your personal information for digital or direct marketing?
We may use or disclose personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below or the unsubscribe option in all emails we send to you.
If you opt-out of receiving marketing material from us, we may still contact you for the purposes of facilitating other dealings with you (such as the order of products or services).
How do we disclose personal information?
We will not sell, distribute or disclose your personal information or personal details onto any third parties, other than accordance with this Policy, and to those who are contracted to us to keep your information or personal details confidential. We may disclose personal information:
- to our suppliers, consultants, contractors or agents we engage in order to provide our services, including for payment processing and debt recovery, shipping, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance, development or hosting, archiving, marketing and market research;
- via our social media pages for promoting us;
- if we merge with or are acquired by another entity, to that entity as part of the merger or acquisition;
- to relevant government authorities for the purpose of investigating an incident;
- for other administrative and operational purposes, such as risk management and management of legal liabilities and claims.
We may use and disclose your personal information for other purposes explained at the time of collection, that you have consented to or otherwise as set out in this policy.
Data breaches
Under the APPs, we may be required to notify you about 'eligible data breaches'. An eligible data breach occurs when:
- there is unauthorised access to a disclosure of personal information we hold (or information is lost in circumstances where unauthorised access or disclosure is likely to occur);
- the access, disclosure or loss is likely to result in serious harm to you; and
- we are unable to prevent the likely risk of serious harm with remedial action.
If it isn't clear whether a suspected data breach meets these criteria, we will investigate further and assess the breach. This is to ensure you are notified if your personal information is involved in a data breach that is likely to result in serious harm. Even if the criteria are not met, we may decide it appropriate to notify you anyway as part of our commitment to taking privacy seriously.
How long do we retain your personal information?
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us.
What should you do if you have a complaint about the handling of your personal information?
You may contact us at any time if you have any questions or concerns about this Policy or about the way in which your personal information has been handled.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
You may make a complaint to us using the contact details set out below.
What if I am not satisfied with your response to my complaint?
If you are not satisfied with our response, or you consider that we may have breached the APPs or Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by phone on 1300 363 992 or by using the contact details on the OAIC website.
Are changes made to this Policy?
We may amend this Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact us?
Our contact details are:
enquiries@theoriginalsaboon.com